Move-in cleaning often becomes a point of friction because nobody is sure who should arrange or pay for it. The answer depends on the situation, and the agreement between the parties matters more than assumptions.
Renting: Landlord and Tenant
- Landlords in Ontario are generally responsible for providing a unit that is in a good state of repair and fit for habitation.
- A unit left visibly dirty at the start of a tenancy is a common source of complaints.
- Many landlords arrange a move-in clean themselves because it protects the tenancy and reduces early disputes.
- Some tenants choose to pay for an extra clean for their own peace of mind, and some landlords offer a credit or agree to it in writing.
Buying: Seller and Buyer
- The Agreement of Purchase and Sale usually sets out the condition in which the home must be left.
- Sellers are commonly expected to leave the home reasonably clean and empty, or as specified in the agreement.
- Many buyers still book their own move-in clean, especially for deeper detail work or added peace of mind.
- If the home isn’t left as agreed, raise it promptly with your agent and lawyer.
Agents and Gifts
Some agents offer a move-in clean as a closing gift. If you’re an agent considering this, check your brokerage’s policies and any disclosure requirements.
Investors and Property Managers
Owners of rental units usually treat the move-in clean as a routine cost of doing business, similar to advertising or maintenance. Budgeting for it per turnover makes the cost predictable.
How to Avoid Disputes
- Put cleaning expectations in the lease or the purchase agreement in writing
- Take dated photos at handover
- Communicate early if something seems wrong
- Keep receipts and invoices from any cleaning arranged
When to Get Advice
If there’s a disagreement that can’t be resolved, the Landlord and Tenant Board, a paralegal, or a lawyer can advise based on your specific circumstances. This is general information, not legal advice.
My Canada Cleaning provides clear invoicing and photo documentation for move-in cleaning across Toronto and the GTA, helping owners, tenants, and agents keep records straight.