The biggest hesitation for many hosts isn’t the cost, it’s the unknown: what happens after you sign, and how much work is still on you? A well-run onboarding should feel structured and light on your time.
Week 1: Discovery and Walkthrough
- An initial conversation about your goals, house rules, and expectations
- A property walkthrough to note layout, access details, appliances, and any quirks
- Agreement on scope: cleaning only, or cleaning plus guest communication and pricing
Week 2: Setup
- Sharing calendar access, and where relevant, Airbnb co-host access, so the team can coordinate bookings
- Building a property-specific cleaning checklist and a supply and linen inventory
- Setting up guest communication templates, check-in instructions, and an escalation plan for urgent issues
Weeks 3 and 4: First Turnovers and Adjustments
- The first turnovers are carefully documented with photos so you can see the standard being set
- Small tweaks are made to the checklist, supply levels, and timing
- You get an early check-in on what’s working and what to adjust
What You Should Expect From Your Side
- Clear house rules and preferences, provided once
- Access to the property and supplies
- Prompt answers to a few setup questions in the first week or two
Signs of a Good Onboarding
You’re told what happens next, you have one clear contact, and you can see the work through photos or reports rather than taking it on faith.
After the First Month
Most hosts settle into a rhythm where they get a brief regular update and only step in for decisions that are truly theirs to make.
My Canada Cleaning walks every new Toronto and GTA host through a clear onboarding, so you know exactly what to expect from day one.